Company Service & Order Process

Q: Can you provide customized products or packaging? A: Absolutely. We understand that different mines and applications have unique requirements. We offer customization options including: Product Specification: Custom purity levels for Magnesium Products, specific hardness and size for grinding steel balls. Packaging: Custom bag designs (woven bags, kraft paper bags), palletization, and containerization to meet your handling and branding needs. Logistics: Flexible shipping solutions (FCL, LCL) and experience with major global ports.

Q: Can I request samples before placing a large order? A: Yes, we provide samples for quality verification. Sample costs and shipping terms depend on the product value and destination. We often credit sample fees against future large orders.

Q: What payment terms do you accept? A: We accept T/T (Telegraphic Transfer), LC (Letter of Credit), and secure payment methods through Alibaba Trade Assurance. Terms are typically 30% deposit with balance before shipment, though we can discuss alternatives for established partners.

Q: What is your minimum order quantity (MOQ)? A: MOQ varies by product. For standard magnesium products and mining chemicals, the typical MOQ is 1x20ft container. For grinding steel balls, we can accommodate smaller trial orders. We offer flexible quantities to meet both large-scale operational needs and sample requests.

Q: Can you provide customized products or packaging? A: Absolutely. We understand that different mines and applications have unique requirements. We offer customization options including: Product Specification: Custom purity levels for Magnesium Products, specific hardness and size for grinding steel balls. Packaging: Custom bag designs (woven bags, kraft paper bags), palletization, and containerization to meet your handling and branding needs. Logistics: Flexible shipping solutions (FCL, LCL) and experience with major global ports.

Q: What is your quality control process, and do you have international certifications? A: Quality is embedded in our manufacturing DNA. We implement a strict QC system from raw material inspection to final product packaging. Our production processes for key products like Magnesium Products and grinding media adhere to international standards (such as ISO). While specific certifications vary by product, we readily provide Material Safety Data Sheets (MSDS), Certificate of Analysis (COA), and other necessary documentation. We are fully compliant with REACH and other major international regulatory frameworks to ensure seamless import for our global clients.

 Q: Is Richase Group a manufacturer or a trading company? We are a manufacturer-based supplier. Our core advantage lies in our owned production facilities, especially for Magnesium Products and Mining Chemicals. Our high-purity magnesia plant is strategically located in China's richest magnesium ore region, ensuring raw material quality and cost control. For other product lines, we have long-term, stable partnerships with certified OEM factories, allowing us to act as your reliable one-stop-shop while guaranteeing manufacturing-level quality and competitive pricing.